At Mediterranean Bank we value our employees and strive to continuously invest in our workforce. The environment is dynamic and offers challenging yet exciting opportunities for growth and development. We are always on the lookout for new talent to further complement our teams.
To be a premier Maltese bank, operating both locally and abroad, and to create world class operational capabilities in Malta which support our international services.
To provide a superior banking experience, by offering value-added services that foster the confidence of our stakeholders, build long-term customer relationships and exceed the expectations of our clients.
The primary objective of the Contact Centre Officer is provide professional, high quality, customer-focused support to existing and prospective customers by phone and email.This vacancy is being issued with a one year definite contract with a possibility of extending the contract should the need arise.
Answering incoming calls and replying to emails and secure messages from existing and prospective customers
Executing customers’ instructions such as payments, trade orders, change of personal and contact details, etc
Troubleshooting issues reported by customers by conducting the necessary internal investigations
Escalating customers’ complaints in accordance with the Bank’s internal policies and procedures
Checking and updating customer details and accounts through the Bank’s systems
Processing applications to open accounts online by filing and managing documentation and executing KYC checks
Collecting and reporting customers’ suggestions and feedback
Other duties to be determined from time to time by the Contact Centre Manager
Excellent verbal and written communication skills in both English and Maltese
High attention to detail
Business oriented and customer centric attitude
Ability to work on own initiative with minimal supervision
Banking background acquired through qualification or experience will be considered an asset
The selected candidate will provide user support to the corresponding business teams, and will be responsible for a number of industry-leading, key banking platforms as well as internally-developed supporting applications. The chosen candidate will also assist the System Specialists during the introduction of new functionality and systems within the Core Banking Platform team whilst interacting with external suppliers to provide day to day support. The candidate will be responsible to conduct quality assurance tests for the newly developed modules and lead the business users when conducting the user acceptance testing.
Working together with the various users of Core Banking Platforms to provide support on system setups, report writing, testing, documentation, end-user training, etc.
Diploma in Engineering or Computing or equivalent
The primary role of the Dutch Contact Centre Officer is to support our Dutch speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.
This vacancy is being issued with a possibility of a definite or indefinite contract.
The Finance Transformation Manager will combine their finance capability with programme and change management expertise to implement and embed improvements and deliver sustainable value. The chosen candidate will work to deliver and manage finance transformation projects in one or more of the following areas; Finance strategy development; Finance operating model design; Finance processes improvement; Finance systems advisory; Financial close, consolidation and reporting.
Preferably Finance re-engineering specialist from consulting or finance project management background
Strong analytical mind-set
Strong commercial awareness
Banking experience in investment banking or commercial banking
Management experience in identifying and executing finance improvement projects
Effective partner with other stakeholders support functions and businesses
Well-developed oral and written communication skills
The primary role of the French Contact Centre Officer is to support our French speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.
Directly reporting to the Management Reporting Manager, the chosen candidate will form part of the Bank’s Regulatory Team and will be mainly responsible for preparing the Group’s management accounts to be presented to the Board and Executive Committee members. In addition to this, the selected employee will monitor and analyse actual versus budgeted results and will assist management in their day-to-day business decisions by preparing monthly analytical reviews by business line. The candidate will work with other support functions to understand the business requirements for new products and improve accounting practices for existing products.
Maintaining the general ledger of the different entities within the Group
Preparing monthly management accounts by legal entity
Assisting in the preparation of consolidated management accounts
Compiling monthly variance analysis to be discussed with the various business and support functions
Opening of new general ledger accounts
Assisting in the testing of new products or any other amendments required to the systems
Assisting in the preparation of annual budgets as well as any updates required throughout the year
Other duties as may be determined from time to time by the management
Partly qualified accountant or studying to obtain ACCA qualification or similar
Proficient in Microsoft applications (in particular MS Excel)
Strong problem solving skills
Practical knowledge of IFRS and its implications on reporting
Pro-active and able to work on own initiative
Experience in a similar function will be considered as an asset
Directly reporting to the Financial Reporting and Control Manager, the chosen candidate will be mainly responsible for enhancing control processes within the finance function and for the compilation of financial statements and tax submissions. The selected candidate will be in regular contact with our offices in Brussels and London as well as working with the Bank’s support functions and business departments.
Identifying initiatives for continuous improvement
Newly qualified accountant (or at final stages of qualifying)
Strong knowledge of MS Excel
Proven ability in financial and management accounting and taxation matters
Effective working relationship with other stakeholders support functions and businesses
Excellent interpersonal and communication skills with the ability to drive change effectively
A will to learn and grow through personal development
The Senior Business Analyst will form part of the Business Development team and will be responsible for revising existing payments infrastructure and operational processes, proposing and implementing the necessary improvements to bring the payments processing to industry standards and optimising income/cost ratios of payments services. In addition the chosen candidate will be responsible in the preparation and execution of a plan to make the bank compliant with payments related regulations of European Union. This vacancy is being issued with a two year definite contract with a possibility of indefinite extension.
Revising and documenting existing payments processing and infrastructure, including the correspondent banking network
Preparing and implementing improvements in order to streamline the payments processing and optimise the cost versus revenue structure
Performing a business analysis of regulatory changes related to payments services (PSD1, PSD2, eIDAS)
Recommending changes and implementing plans in order to comply with regulatory changes related to payments services
Managing the implementation of proposed changes and improvements
A minimum of 5 years of experience and a track record of delivering payments related change programmes/projects
The Software Development QA Officer will ensure that developed products meet design specifications and are within the Bank’s quality limits and standards. Additionally, the chosen candidate will develop and apply customised test procedures for the Bank’s products and communicate continuously with developers and technical support specialists on product issues.
Bachelor's degree in Computer Science or equivalent combination of relevant education and experience
Experience in interpreting SOAP, XML and JSON objects
Experience in understanding MSSQL
Experience with QA processes and methodologies (both automated and manual test processes)
Proficient in testing web technologies including web sites, APIs and RESTful Web Services
Working knowledge in C#, Selenium and NUnit
Results-oriented with a strong ability to prioritise and deliver results
Strong collaborator and team player across internal and external team members
Strong problem resolution, analysis and troubleshooting skills
Able to define problems, collect data, establish facts, and draw valid conclusions
Fast learner and able to adapt and navigate quickly with minimal guidance and supervision
Able to adapt to changing requirements and priorities
Prior experience with Jira, Git, GitLab, Bamboo, Confluence will be considered an asset
The Treasury Officer will form part of the Treasury Team and will be mainly responsible of all ad hoc treasury management impact analysis pertaining to new asset classes, regulatory impacts and opportunities that the Bank encounters. Furthermore, the chosen candidate will assist the team on all treasury operations related to trading, cash flow, liquidity, funding analysis and reporting.
Assisting in the Banks’ hedging operations both in interest rate hedging and foreign exchange swaps
Assisting in regulatory derivative trade reporting and hedge accounting reporting
Assisting in the banks’ cash flow management and liquidity forecasting
Trading in Bonds, Repos and Foreign Exchange
Keying in of trades in the Banks’ systems
Keeping abreast of regulatory changes that impact the Banks’ treasury and capital management
Ad hoc impact analysis pertaining to new asset classes, regulatory impacts and opportunities that the Bank encounters
Participating and contributing towards the updating of the Department’s procedure manuals
Other duties to be determined from time to time by the Head of Treasury
Bachelor’s Degree in Banking, Finance, Economics or Management
Strong knowledge of MS Excel/ PowerPoint/ Bloomberg
Strong in problem solving skills
Preferably, banking experience in Investment Banking or Commercial Banking
Directly reporting to the Financial Reporting and Control Manager, the chosen candidate will be mainly responsible for assisting in enhancing control processes within the finance function and in the compilation of financial statements and tax submissions. The selected candidate will be in regular contact with our offices in Brussels and London as well as working with the Bank’s support functions and business departments.
Ensuring necessary financial processes and controls are in place to ensure adequate and accurate financial reporting
Ensuring full reconciliation between management and financial reporting packs
Establishing a good relationship with other functions within the Group
Challenging the current practices and procedures and developing and implementing effective changes
Ensuring compliance with generally accepted accounting principles and practices, Group accounting policies and other regulatory accounting guidelines
Compiling statutory financial statements of the various entities of the Group in line with accounting standards
Developing good working relationships with external and internal audit teams
Preparing tax returns and other documentations required by tax authorities
Other duties as may be determined from time to time by the Financial Reporting and Control Manager
Capable of building effective working relationship with other stakeholders, support functions and businesses
As part of the Bank’s technology team, the candidate will work closely with business analysts and other operations teams maintaining and developing the company’s websites, strengthening our brand and constantly improving/optimizing UI and UX across our various platforms, using best practices in software development.
Please submit a detailed Curriculum Vitae (CV) and covering email to the attention of the HR Manager on email@example.com including the vacancy title in subject by the closing date. All applications will be acknowledged and treated in strictest confidence. Late applications will not be considered.
(+356) 2557 4400
Mon – Fri 8:00am to 6:00pm
Sat 8:00am to 1:00pm
Mediterranean Bank plc
10, St. Barbara Bastion
Valletta VLT 1961 Malta
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