Join us

At Mediterranean Bank we value our employees and strive to continuously invest in our workforce. The environment is dynamic and offers challenging yet exciting opportunities for growth and development. We are always on the lookout for new talent to further complement our teams.

Our Vision

To be a premier Maltese bank, operating both locally and abroad, and to create world class operational capabilities in Malta which support our international services.

Our Mission

To provide a superior banking experience, by offering value-added services that foster the confidence of our stakeholders, build long-term customer relationships and exceed the expectations of our clients.

  • Back Office Trade Settlement Officer - BOTS0093
    Closing Date: May 14, 2017
    Status: Open

    The selected candidate will be responsible for the daily monitoring of settlement activity for securities and mutual funds trades.

    Duties and responsibilities

    • Confirming that client trade details match broker confirmations for equities, bonds and mutual funds

    • Reviewing and resolving settlement discrepancies, i.e. failed trades

    • Escalating unresolved trade and settlement discrepancies to management as needed

    • Processing, monitoring and following up client requests to transfer securities from an external custodian to the Bank and vice versa

    • Reconciling securities holdings and transactions 

    • investigating unreconciled items

    • Assisting in system modification and testing

    • Other duties to be determined from time to time by the Back Office Investments Manager

    Required knowledge, skills and experience

    • Detail oriented and capable of completing the workload in an accurate and timely manner

    • Excellent written and verbal communication skills

    • Ability to work in a team and to achieve results under pressure

    • Strong problem solving skills

    • An understanding of securities features and operational processes, acquired through previous work experience or education, will be considered as an asset


  • Contact Centre Officer - CCO0094
    Closing Date: May 14, 2017
    Status: Open

    The primary objective of the Contact Centre Officer is provide professional, high quality, customer-focused support to existing and prospective customers by phone and email.

    Duties and responsibilities

    • Answering incoming calls and replying to emails and secure messages from existing and prospective customers

    • Executing customers’ instructions such as payments, trade orders, change of personal and contact details, etc

    • Troubleshooting issues reported by customers by conducting the necessary internal investigations

    • Escalating customers’ complaints in accordance with the Bank’s internal policies and procedures

    • Checking and updating customer details and accounts through the Bank’s systems

    • Processing applications to open accounts online by filing and managing documentation and executing KYC checks

    • Collecting and reporting customers’ suggestions and feedback

    • Other duties to be determined from time to time by the Contact Centre Manager

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both English and Maltese

    • High attention to detail

    • Business oriented and customer centric attitude

    • Ability to work on own initiative with minimal supervision

    • Banking background acquired through qualification or experience will be considered an asset

  • Corporate Lending Officer - CLO0091
    Closing Date: May 14, 2017
    Status: Open

    The selected candidate will form part of the Bank’s corporate team covering local lending granted to corporate entities. The chosen candidate will assist the team on matters relating to credit control requirements, customer reviews and monitoring of collateral positions.  

    Duties and responsibilities

    • Maintaining the credit portfolio in line with the Bank’s policies and procedures

    • Maintaining an acceptable level of risk and low default rates

    • Reviewing and following up daily monitoring processes such as excesses and past dues report, covenant compliance diary, and other regular or adhoc reporting requirements

    • Safeguarding of the Bank’s securities through collateral management

    • Achieving set goals related to quality and control within the Corporate Credit unit

    • Other duties as may be determined from time to time by the Corporate Lending Manager and/or Corporate Administration Manager

    Required knowledge, skills and experience

    • Knowledge of banking processes especially where lending is concerned

    • Basic understanding of different types of collateral including hypothecs and privileges, pledges and other types of security

    • Proficiency in MS Office applications

    • Customer oriented, positive attitude and able to work on own initiative

    • Banking background acquired through qualifications or experience will be considered an asset


  • Dutch Contact Centre Officer - DCCO-0087
    Closing Date: May 14, 2017
    Status: Open

    The primary role of the Dutch Contact Centre Officer is to support our Dutch speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.

    This vacancy is being issued with a possibility of a definite or indefinite contract.

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
    • Answering incoming calls and responding to customer emails and secure messages
    • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Other duties as may be determined from time to time by the Contact Centre Manager

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both Dutch and English
    • Good attention to detail
    • Business oriented and customer centric attitude
    • Ability to work on own initiative with minimal supervision
    • Flexibility with regards to tasks and working hours
    • Previous experience in a customer service role will be considered as an asset
    • Basic knowledge of banking and financial products is desirable
  • French Contact Centre Officer - FCCO-0088
    Closing Date: May 14, 2017
    Status: Open

    The primary role of the French Contact Centre Officer is to support our French speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
    • Answering incoming calls and responding to customer emails and secure messages
    • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Other duties as may be determined from time to time by the Contact Centre Manager

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both French and English
    • Good attention to detail
    • Business oriented and customer centric attitude
    • Ability to work on own initiative with minimal supervision
    • Flexibility with regards to tasks and working hours
    • Previous experience in a customer service role will be considered as an asset
    • Basic knowledge of banking and financial products is desirable
  • Group Company Secretary - GCS0095
    Closing Date: May 14, 2017
    Status: Open

    Reporting to the Chairman, the selected candidate will ensure the Bank is compliant with standard financial, regulatory and legal practice, and maintains high standards of corporate governance for both its local and international entities.

    Duties and responsibilities

    • Guiding the Chairman and Board of Directors on their responsibilities under the rules and regulations to which they are subject and on how those responsibilities should be discharged
    • Supporting the Chairman to ensure that the Board functions efficiently and effectively
    • Ensuring good information flows within the Board and its committees, senior management and non-executive directors
    • Facilitating induction and assisting with professional development of Board members
    • Organising and preparing agenda and documents for board meetings and committees
    • Taking minutes, drafting resolutions, lodging required forms and annual returns with regulators
    • Contributing to meeting discussions as and when required, and advising members of the Board on legal, governance, accounting and tax implications of proposed policies
    • Following up on actions from meetings
    • Dealing with relative correspondence, collating information, writing reports and ensuring decisions made are communicated to the relevant company stakeholders
    • Developing and overseeing the systems to ensure the Bank is compliant with all its legal, regulatory and statutory requirements
    • Monitoring changes in relevant legislative and regulatory environment and taking appropriate action
    • Filling in applications and any necessary documentation to be filed with the Registry of Companies
    • Liaising with external regulators and advisers, such as lawyers and auditors as and when necessary
    • Overseeing policies, making sure they are kept up to date and referred to the appropriate committee for approval
    • Maintaining statutory books, including registers of directors and members on executive committees
    • Other duties as may be determined by the Chairman 

    Required knowledge, skills and experience

    • ICSA qualified or graduate with business related/law degree

    • Previous experience working in a company secretarial function within the financial services or similar

    • Good knowledge of corporate law/corporate governance/financial regulations

    • Meticulous with high attention to detail, good numerical, organisational and time management skills

    • Excellent computing and secretarial skills

    • Good team working and interpersonal skills  

    • Excellent written and verbal communication skills 


  • Legal and Corporate Governance Officer - LCGO0089
    Closing Date: May 14, 2017
    Status: Open
  • Marketing Manager -MM0096
    Closing Date: May 14, 2017
    Status: Open

    The selected candidate will work closely with the sales and product development functions to promote the Bank’s products and services and to oversee all traditional and digital marketing activity undertaken by the organisation. She/He will form part of a dynamic team and support a growing, ambitious and innovative strategy with her/his creative thinking and business inititative.

    Duties and responsibilities

    • Conducting market research and competitors’ analysis to help the Bank design and implement an effective marketing strategy

    • Formulating, directing and coordinating marketing activities and campaigns to promote products and services, working with external advertising companies

    • Providing analysis and reporting to surface the data behind campaign success

    • Working closely with relevant teams across the business to create a cohesive brand presence across all products and platforms

    • Crafting site promotions, email newsletters and online outreach campaigns

    • Writing, editing and proofreading content to be published on the web and mobile interfaces of the Bank and of other group companies

    • Ensuring that material published on the website is in line with legal, regulatory and security requirements applicable to the banking and investment industry

    • Maintaining a consistent look and feel throughout all web properties

    • Tracking site metrics and providing regular reports of the site for purposes of decision making

    • Training and evaluating performance of marketing staff and overseeing their daily activities

    • Liaise with the Head of Administration and HR vis-à-vis public relations such as donations, sponsorships, community events, employee volunteerism, staff and customers events

    • Spearheading a forthcoming national marketing initiative

    • Any other duty as may be determined from time to time by the Head of Customer Service Group

    Required knowledge, skills and experience

    • Bachelor’s degree in business or marketing related areas

    • Previous experience in a marketing role, ideally with a financial institution

    • Excellent written and verbal communication skills

    • Basic knowledge of banking and investment products

    • Experience with popular content management systems

    • Ability to manage multiple projects in a fast-paced, deadline-driven environment

    • Creative skills to find interesting ways to present information and to generate new ideas

    • Ability to build consensus and work effectively within a cross-departmental team

    • Ambitious, willing to work independently and to learn at a fast pace


  • Senior Business Analyst - Payments Systems and Processing - SBAP0083
    Closing Date: May 14, 2017
    Status: Open

    The Senior Business Analyst will form part of the Business Development team and will be responsible for revising existing payments infrastructure and operational processes, proposing and implementing the necessary improvements to bring the payments processing to industry standards and optimising income/cost ratios of payments services. In addition the chosen candidate will be responsible in the preparation and execution of a plan to make the bank compliant with payments related regulations of European Union.

    This vacancy is being issued with a two  year definite contract with a possibility of indefinite extension.

    Duties and responsibilities

    • Revising and documenting existing payments processing and infrastructure, including the correspondent banking network

    • Preparing and implementing improvements in order to streamline the payments processing and optimise the cost versus revenue structure

    • Performing a business analysis of regulatory changes related to payments services (PSD1, PSD2, eIDAS)

    • Recommending changes and implementing plans in order to comply with regulatory changes related to payments services

    • Managing the implementation of proposed changes and improvements

    • Engaging and managing senior stakeholders within the Bank (Risk, Compliance, Operations and Technology)
    • Other duties to be determined from time to time by the Head of Business Development

    Required knowledge, skills and experience

    • A minimum of 5 years of experience and a track record of delivering payments related change programmes/projects

    • Experience in dealing with correspondent Banks
    • Knowledge of payments networks used in European Union (SWIFT, SEPA, Target 2, SCT Instant Payments) and network access options including bureau services
    • Knowledge of payment systems (including payments processing software, payments reconciliation software and compliance verification software)
    • Knowledge of regulatory changes related to payments services in European Union (PSD1, PSD2, eIDAS)
    • Knowledge of compliance and control processes at back office and middle office levels
    • Project management and stakeholder management skills
    • Innovative problem solving skills
    • Knowledge of payments business analysis within a large financial institution would be considered as an asset 
  • Senior HR Officer - SHRO0092
    Closing Date: May 14, 2017
    Status: Open

    The selected candidate will be responsible for the day to day operations of the HR function.

    Duties and responsibilities

    • Working hand in hand with the HR strategy team to ensure that there is proper synergy to meet the overall HR strategy of the Bank
    • Ensuring that HR targets are met in line with the overall HR plan
    • Monitoring, reporting and advising on the performance of functions for which the HR operations team is responsible
    • Working with the HR strategy team to ensure that the HR management system is implemented on time and within the project timetable
    • Maximising the automated delivery of processes to promote employee and manager self-service once the system is implemented
    • Ensuring that records are continuously updated and maintained across the board once the HR platform is implemented
    • Driving the hiring of talent and overseeing the recruitment process; providing statistical analysis on recruitment, interviewing candidates, engaging with agencies
    • Ensuring that the on-boarding/exiting process is smooth with all relevant documentation held on file
    • Analysing leave and attendance records and preparing relevant reports 
    • Ensuring that all HR procedures are in place and continuously updated
    • Ensuring that statistics are completed in a timely manner
    • Other duties that may be determined from time to time by management    

    Required knowledge, skills and experience

    • First degree in HR or equivalent
    • Minimum of 4 years' experience working within a fast paced environment
    • Strong administration and proficiency in MS applications
    • Excellent interpersonal skills and the ability to manage people
    • Excellent written, verbal and communication skills
    • Ability to analyse and interpret employment law
    • Ability to compile and interpret statistical data and communicate it in a professional and comprehensible manner
    • Taking the initiative to challenge internal processes, procedures and systems
    • A good team player
    • Highly organised
  • Software Development Quality Assurance Officer - SDQAO0078
    Closing Date: May 14, 2017
    Status: Open

    The Software Development QA Officer will ensure that developed products meet design specifications and are within the Bank’s quality limits and standards.  Additionally, the chosen candidate will develop and apply customised test procedures for the Bank’s products and communicate continuously with developers and technical support specialists on product issues.

    Duties and responsibilities

    • Designing test plans, scenarios, scripts, and procedures
    • Testing system modifications to prepare for implementation
    • Developing testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
    • Documenting software defects using a bug tracking system and reporting defects to software developers and project managers
    • Identifying, analysing, and documenting problems with program function, output, online screen, or content
    • Monitoring bug resolution efforts and tracking success
    • Participating in product design reviews, providing input on functional requirements, product designs, schedules, or potential problems
    • Reviewing software documentation to ensure technical accuracy, compliance, completeness and to mitigate risks
    • Achieving a service-focused culture with emphasis on delivering high-quality projects on time
    • Other duties as may be determined from time to time by the Quality Assurance Officer and Head of Online Platforms and Electronic Channels

    Required knowledge, skills and experience

    • Bachelor's degree in Computer Science or equivalent combination of relevant education and experience

    • Experience in interpreting SOAP, XML and JSON objects

    • Experience in understanding MSSQL

    • Experience with QA processes and methodologies (both automated and manual test processes)

    • Proficient in testing web technologies including web sites, APIs and RESTful Web Services

    • Working knowledge in C#, Selenium and NUnit

    • Results-oriented with a strong ability to prioritise and deliver results

    • Strong collaborator and team player across internal and external team members

    • Strong problem resolution, analysis and troubleshooting skills

    • Able to define problems, collect data, establish facts, and draw valid conclusions

    • Fast learner and able to adapt and navigate quickly with minimal guidance and supervision

    • Able to adapt to changing requirements and priorities

    • Prior experience with Jira, Git, GitLab, Bamboo, Confluence will be considered an asset

  • Specialist – Business Intelligence - BIS0097
    Closing Date: May 14, 2017
    Status: Open

    The selected candidate will work in an internal-client-facing environment to design and develop data models, dashboards and pixel-perfect reports using QlikView and NPrinting to support the bank’s needs. The role requires complete understanding of data models and utilisation of both relational and dimensional data sources.

    Duties and responsibilities

    • Collaborating with the Data Operations team to perform detailed analysis of source systems and business process data in order to model that data in QlikView
    • Designing, developing, and testing QlikView scripts to import data from the Data Warehouse and test QlikView dashboards to meet requirements
    • Interpreting written business requirements and technical specification documents
    • Creating and maintaining technical design documentation
    • Quality assurance, verification of accuracy and consistency of data
    • Conducting optimisation and fine tuning to ensure that the QlikView server continues to run and operate in the most efficient manner
    • Performing QlikView system administration and testing of releases and patches
    • Working directly with business units to define and prototype QlikView applications
    • Extracting, transforming and loading data from multiple sources into QlikView applications
    • Liaising with the BI Support Officer to monitor and maintain all components that make up the Data Warehouse and Business Intelligence infrastructure
    • Visualising and explaining complex datasets
    • Providing input on proposing, evaluating and selecting appropriate design alternatives which meet client requirements and are consistent with clients’ current standards and processes
    • Raising awareness with stakeholders regarding the benefits of BI whilst promoting the BI usage to the relevant departments
    • Researching and developing new data analysis and visualisation techniques to augment the dashboarding and reporting platforms
    • Other duties as may be determined from time to time by the Head of BI & Data Integrity

    Required knowledge, skills and experience

    • Bachelor’s degree in ICT, Statistics, Business and Computing or related subject
    • At least 2 years’ experience in developing BI Solutions supporting financial and performance reporting
    • Experience in sourcing data from different systems
    • Understanding of the processes of data quality, data cleansing and data transformation
    • Ability to write complex yet efficient queries and stored procedures
    • Experience in end-to-end implementation of Business Intelligence (BI) projects, especially in scorecards, KPIs, reports and dashboards
    • Knowledge of formal database architecture and design
    • Knowledge of banking and investment products either through own experience as a client, or preferably as part of a previous role
    • Experience in SSRS/ MicroStrategy/ Business Objects/ Cognos, a strong BI understanding and a will to learn
  • Warranted Financial Reporting and Control Analyst - FPA-0068
    Closing Date: May 14, 2017
    Status: Open

    Directly reporting to the Financial Reporting and Control Manager, the chosen candidate will be mainly responsible for assisting in enhancing control processes within the finance function and in the compilation of financial statements and tax submissions. The selected candidate will be in regular contact with our offices in Brussels and London as well as working with the Bank’s support functions and business departments. 

    Duties and responsibilities

    • Identifying initiatives for continuous improvement
    • Ensuring necessary financial processes and controls are in place to ensure adequate and accurate financial reporting 

    • Ensuring full reconciliation between management and financial reporting packs 

    • Establishing a good relationship with other functions within the Group

    • Challenging the current practices and procedures and developing and implementing effective changes

    • Ensuring compliance with generally accepted accounting principles and practices, Group accounting policies and other regulatory accounting guidelines

    • Compiling statutory financial statements of the various entities of the Group in line with accounting standards

    • Developing good working relationships with external and internal audit teams

    • Preparing tax returns and other documentations required by tax authorities

    • Other duties as may be determined from time to time by the Financial Reporting and Control Manager

    Required knowledge, skills and experience

    • Newly warranted accountant  
    • Strong knowledge of MS Excel 
    • Strong problem solving skills
    • Proven ability in financial and management accounting and taxation matters

    • Practical knowledge of IFRS and its implications on reporting

    • Pro-active and able to work on own initiative

    • Capable of building effective working relationship with other stakeholders, support functions and businesses

    • Excellent interpersonal and communication skills with the ability to drive change effectively

    • A will to learn and grow through personal development

How to apply

Please submit a detailed Curriculum Vitae (CV) and covering email to the attention of the HR Manager on jobs@medbank.com.mt including the vacancy title in subject by the closing date. All applications will be acknowledged and treated in strictest confidence. Late applications will not be considered.

Give us a call

(+356) 2557 4400

Mon – Fri 8.00am to 6.00pm
Sat 8.00am to 1.00pm

Send us an email

info@medbank.com.mt

Write to us

Mediterranean Bank plc
10, St. Barbara Bastion
Valletta VLT 1961 Malta