Join us

At Mediterranean Bank we value our employees and strive to continuously invest in our workforce. The environment is dynamic and offers challenging yet exciting opportunities for growth and development. We are always on the lookout for new talent to further complement our teams.

Our Vision

To be a premier Maltese bank, operating both locally and abroad, and to create world class operational capabilities in Malta which support our international services.

Our Mission

To provide a superior banking experience, by offering value-added services that foster the confidence of our stakeholders, build long-term customer relationships and exceed the expectations of our clients.

  • Contact Centre Officer - CCO0085
    Closing Date: Mar 10, 2017
    Status: Open

    The primary objective of the Contact Centre Officer is provide professional, high quality, customer-focused support to existing and prospective customers by phone and email.
    This vacancy is being issued with a one year definite contract with a possibility of extending the contract should the need arise.

    Duties and responsibilities

    • Answering incoming calls and replying to emails and secure messages from existing and prospective customers

    • Executing customers’ instructions such as payments, trade orders, change of personal and contact details, etc

    • Troubleshooting issues reported by customers by conducting the necessary internal investigations

    • Escalating customers’ complaints in accordance with the Bank’s internal policies and procedures

    • Checking and updating customer details and accounts through the Bank’s systems

    • Processing applications to open accounts online by filing and managing documentation and executing KYC checks

    • Collecting and reporting customers’ suggestions and feedback

    • Other duties to be determined from time to time by the Contact Centre Manager

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both English and Maltese

    • High attention to detail

    • Business oriented and customer centric attitude

    • Ability to work on own initiative with minimal supervision

    • Banking background acquired through qualification or experience will be considered an asset

  • Core Banking Platforms Support Officer - CBPSO084
    Closing Date: Mar 10, 2017
    Status: Open

    The selected candidate will provide user support to the corresponding business teams, and will be responsible for a number of industry-leading, key banking platforms as well as internally-developed supporting applications. The chosen candidate will also assist the System Specialists during the introduction of new functionality and systems within the Core Banking Platform team whilst interacting with external suppliers to provide day to day support.  The candidate will be responsible to conduct quality assurance tests for the newly developed modules and lead the business users when conducting the user acceptance testing.

    Duties and responsibilities

    • Working together with the various users of Core Banking Platforms to provide support on system setups, report writing, testing, documentation, end-user training, etc. 

    • Assisting in the introduction of enhancements/improvements to the Core Banking Platforms whilst ensuring a smooth user experience across various departments
    • Interacting with software vendors and/or internal resources to resolve issues and problems
    • Reporting, logging and tracking defects with various vendors
    • Following up on issues and tracking root cause analysis and corresponding documentation
    • Producing test documentation for regression tests and acceptance of new functionality
    • Executing regression tests and coaching end-users in acceptance of new functionality
    • Compiling test scripts for Development/Unit Testing and UAT
    • Assisting in large-scale system implementations and upgrades
    • Other duties as may be determined from time to time by the line manager

    Required knowledge, skills and experience

    • Diploma in Engineering or Computing or equivalent

    • Experience working with business software application systems, including administration, reporting, structured testing, documentation, and user support
    • Experience in banking and/or financial applications
    • A will to learn and high motivation
    • Experience with any of the following: SQL, Visual Basic, Access, Excel will be considered an asset
    • A banking, investments and/or payments industry background will be considered an asset
  • Dutch Contact Centre Officer - DCCO-0087
    Closing Date: Mar 10, 2017
    Status: Open

    The primary role of the Dutch Contact Centre Officer is to support our Dutch speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.

    This vacancy is being issued with a possibility of a definite or indefinite contract.

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
    • Answering incoming calls and responding to customer emails and secure messages
    • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Other duties as may be determined from time to time by the Contact Centre Manager

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both Dutch and English
    • Good attention to detail
    • Business oriented and customer centric attitude
    • Ability to work on own initiative with minimal supervision
    • Flexibility with regards to tasks and working hours
    • Previous experience in a customer service role will be considered as an asset
    • Basic knowledge of banking and financial products is desirable
  • Finance Transformation Manager - FTM0086
    Closing Date: Mar 10, 2017
    Status: Open

    The Finance Transformation Manager will combine their finance capability with programme and change management expertise to implement and embed improvements and deliver sustainable value. The chosen candidate will work to deliver and manage finance transformation projects in one or more of the following areas; Finance strategy development; Finance operating model design; Finance processes improvement; Finance systems advisory; Financial close, consolidation and reporting.

    Duties and responsibilities

    • Identifying initiatives for continuous improvement
    • Coordinating existing improvement initiatives and projects
    • Liaising with suppliers and business users to deliver projects
    • Coordinating user acceptance testing exercises and guaranteeing projects are delivered to finance requirements
    • Understanding and documenting business requirements
    • Focus on monthly closing cycle reduction
    • Leading the data warehousing initiative for the Finance teams
    • Coordinating integration of potential acquisitions
    • Other duties as may be determined from time to time by the Head of Planning and Transformation

    Required knowledge, skills and experience

    • Preferably Finance re-engineering specialist from consulting or finance project management background

    • Strong analytical mind-set

    • Strong commercial awareness

    • Banking experience in investment banking or commercial banking

    • Management experience in identifying and executing finance improvement projects

    • Effective partner with other stakeholders support functions and businesses

    • Well-developed oral and written communication skills

  • French Contact Centre Officer - FCCO-0088
    Closing Date: Mar 10, 2017
    Status: Open

    The primary role of the French Contact Centre Officer is to support our French speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
    • Answering incoming calls and responding to customer emails and secure messages
    • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Other duties as may be determined from time to time by the Contact Centre Manager

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both French and English
    • Good attention to detail
    • Business oriented and customer centric attitude
    • Ability to work on own initiative with minimal supervision
    • Flexibility with regards to tasks and working hours
    • Previous experience in a customer service role will be considered as an asset
    • Basic knowledge of banking and financial products is desirable
  • Management Reporting Analyst - RRA-0067
    Closing Date: Mar 10, 2017
    Status: Open

    Directly reporting to the Management Reporting Manager, the chosen candidate will form part of the Bank’s Regulatory Team and will be mainly responsible for preparing the Group’s management accounts to be presented to the Board and Executive Committee members. In addition to this, the selected employee will monitor and analyse actual versus budgeted results and will assist management in their day-to-day business decisions by preparing monthly analytical reviews by business line. The candidate will work with other support functions to understand the business requirements for new products and improve accounting practices for existing products.

    Duties and responsibilities

    • Maintaining the general ledger of the different entities within the Group

    • Preparing monthly management accounts by legal entity

    • Assisting in the preparation of consolidated management accounts

    • Compiling monthly variance analysis to be discussed with the various business and support functions

    • Opening of new general ledger accounts

    • Assisting in the testing of new products or any other amendments required to the systems 

    • Assisting in the preparation of annual budgets as well as any updates required throughout the year

    • Other duties as may be determined from time to time by the management

    Required knowledge, skills and experience

    • Partly qualified accountant or studying to obtain ACCA qualification or similar

    • Proficient in Microsoft applications (in particular MS Excel)

    • Strong problem solving skills

    • Practical knowledge of IFRS and its implications on reporting

    • Pro-active and able to work on own initiative

    • Experience in a similar function will be considered as an asset

  • Qualified Financial Reporting and Control Analyst - FPA0069
    Closing Date: Mar 10, 2017
    Status: Open

    Directly reporting to the Financial Reporting and Control Manager, the chosen candidate will be mainly responsible for enhancing control processes within the finance function and for the compilation of financial statements and tax submissions. The selected candidate will be in regular contact with our offices in Brussels and London as well as working with the Bank’s support functions and business departments.

    Duties and responsibilities

    • Identifying initiatives for continuous improvement

    • Ensuring necessary financial processes and controls are in place for adequate and accurate financial reporting
    • Ensuring full reconciliation between management and financial reporting packs
    • Challenging the current practices and procedures while developing and implementing effective changes
    • Ensuring compliance with generally accepted accounting principles and practices, group accounting policies and other regulatory accounting guidelines
    • Compiling statutory financial statements of the various Group entities in line with accounting standards
    • Preparing tax returns and other documentations required by tax authorities
    • Other duties as may be determined from time to time by the Financial Reporting and Control Manager

    Required knowledge, skills and experience

    • Newly qualified accountant (or at final stages of qualifying)

    • Strong knowledge of MS Excel

    • Strong problem solving skills

    • Proven ability in financial and management accounting and taxation matters

    • Practical knowledge of IFRS and its implications on reporting

    • Pro-active and able to work on own initiative

    • Effective working relationship with other stakeholders support functions and businesses

    • Excellent interpersonal and communication skills with the ability to drive change effectively

    • A will to learn and grow through personal development

  • Senior Business Analyst - Payments Systems and Processing - SBAP0083
    Closing Date: Mar 10, 2017
    Status: Open

    The Senior Business Analyst will form part of the Business Development team and will be responsible for revising existing payments infrastructure and operational processes, proposing and implementing the necessary improvements to bring the payments processing to industry standards and optimising income/cost ratios of payments services. In addition the chosen candidate will be responsible in the preparation and execution of a plan to make the bank compliant with payments related regulations of European Union.

    This vacancy is being issued with a two  year definite contract with a possibility of indefinite extension.

    Duties and responsibilities

    • Revising and documenting existing payments processing and infrastructure, including the correspondent banking network

    • Preparing and implementing improvements in order to streamline the payments processing and optimise the cost versus revenue structure

    • Performing a business analysis of regulatory changes related to payments services (PSD1, PSD2, eIDAS)

    • Recommending changes and implementing plans in order to comply with regulatory changes related to payments services

    • Managing the implementation of proposed changes and improvements

    • Engaging and managing senior stakeholders within the Bank (Risk, Compliance, Operations and Technology)
    • Other duties to be determined from time to time by the Head of Business Development

    Required knowledge, skills and experience

    • A minimum of 5 years of experience and a track record of delivering payments related change programmes/projects

    • Experience in dealing with correspondent Banks
    • Knowledge of payments networks used in European Union (SWIFT, SEPA, Target 2, SCT Instant Payments) and network access options including bureau services
    • Knowledge of payment systems (including payments processing software, payments reconciliation software and compliance verification software)
    • Knowledge of regulatory changes related to payments services in European Union (PSD1, PSD2, eIDAS)
    • Knowledge of compliance and control processes at back office and middle office levels
    • Project management and stakeholder management skills
    • Innovative problem solving skills
    • Knowledge of payments business analysis within a large financial institution would be considered as an asset 
  • Software Development Quality Assurance Officer - SDQAO0078
    Closing Date: Mar 10, 2017
    Status: Open

    The Software Development QA Officer will ensure that developed products meet design specifications and are within the Bank’s quality limits and standards.  Additionally, the chosen candidate will develop and apply customised test procedures for the Bank’s products and communicate continuously with developers and technical support specialists on product issues.

    Duties and responsibilities

    • Designing test plans, scenarios, scripts, and procedures
    • Testing system modifications to prepare for implementation
    • Developing testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
    • Documenting software defects using a bug tracking system and reporting defects to software developers and project managers
    • Identifying, analysing, and documenting problems with program function, output, online screen, or content
    • Monitoring bug resolution efforts and tracking success
    • Participating in product design reviews, providing input on functional requirements, product designs, schedules, or potential problems
    • Reviewing software documentation to ensure technical accuracy, compliance, completeness and to mitigate risks
    • Achieving a service-focused culture with emphasis on delivering high-quality projects on time
    • Other duties as may be determined from time to time by the Quality Assurance Officer and Head of Online Platforms and Electronic Channels

    Required knowledge, skills and experience

    • Bachelor's degree in Computer Science or equivalent combination of relevant education and experience

    • Experience in interpreting SOAP, XML and JSON objects

    • Experience in understanding MSSQL

    • Experience with QA processes and methodologies (both automated and manual test processes)

    • Proficient in testing web technologies including web sites, APIs and RESTful Web Services

    • Working knowledge in C#, Selenium and NUnit

    • Results-oriented with a strong ability to prioritise and deliver results

    • Strong collaborator and team player across internal and external team members

    • Strong problem resolution, analysis and troubleshooting skills

    • Able to define problems, collect data, establish facts, and draw valid conclusions

    • Fast learner and able to adapt and navigate quickly with minimal guidance and supervision

    • Able to adapt to changing requirements and priorities

    • Prior experience with Jira, Git, GitLab, Bamboo, Confluence will be considered an asset

  • Treasury Officer - TO0082
    Closing Date: Mar 10, 2017
    Status: Open

    The Treasury Officer will form part of the Treasury Team and will be mainly responsible of all ad hoc treasury management impact analysis pertaining to new asset classes, regulatory impacts and opportunities that the Bank encounters. Furthermore, the chosen candidate will assist the team on all treasury operations related to trading, cash flow, liquidity, funding analysis and reporting.  

    Duties and responsibilities

    • Assisting in the Banks’ hedging operations both in interest rate hedging and foreign exchange swaps

    • Assisting in regulatory derivative trade reporting and hedge accounting reporting

    • Assisting in the banks’ cash flow management and liquidity forecasting

    • Trading in Bonds, Repos and Foreign Exchange

    • Keying in of trades in the Banks’ systems

    • Keeping abreast of regulatory changes that impact the Banks’ treasury and capital management

    • Ad hoc impact analysis pertaining to new asset classes, regulatory impacts and opportunities that the Bank encounters

    • Participating and contributing towards the updating of the Department’s procedure manuals

    • Other duties to be determined from time to time by the Head of Treasury

    Required knowledge, skills and experience

    • Bachelor’s Degree in Banking, Finance, Economics or Management

    • Excellent interpersonal and communication skills with the ability to drive change effectively

    • Strong knowledge of MS Excel/ PowerPoint/ Bloomberg

    • Strong in problem solving skills

    • Pro-active and able to work on own initiative

    • A will to learn and grow through personal development

    • Preferably, banking experience in Investment Banking or Commercial Banking


  • Warranted Financial Reporting and Control Analyst - FPA-0068
    Closing Date: Mar 10, 2017
    Status: Open

    Directly reporting to the Financial Reporting and Control Manager, the chosen candidate will be mainly responsible for assisting in enhancing control processes within the finance function and in the compilation of financial statements and tax submissions. The selected candidate will be in regular contact with our offices in Brussels and London as well as working with the Bank’s support functions and business departments. 

    Duties and responsibilities

    • Identifying initiatives for continuous improvement
    • Ensuring necessary financial processes and controls are in place to ensure adequate and accurate financial reporting 

    • Ensuring full reconciliation between management and financial reporting packs 

    • Establishing a good relationship with other functions within the Group

    • Challenging the current practices and procedures and developing and implementing effective changes

    • Ensuring compliance with generally accepted accounting principles and practices, Group accounting policies and other regulatory accounting guidelines

    • Compiling statutory financial statements of the various entities of the Group in line with accounting standards

    • Developing good working relationships with external and internal audit teams

    • Preparing tax returns and other documentations required by tax authorities

    • Other duties as may be determined from time to time by the Financial Reporting and Control Manager

    Required knowledge, skills and experience

    • Newly warranted accountant  
    • Strong knowledge of MS Excel 
    • Strong problem solving skills
    • Proven ability in financial and management accounting and taxation matters

    • Practical knowledge of IFRS and its implications on reporting

    • Pro-active and able to work on own initiative

    • Capable of building effective working relationship with other stakeholders, support functions and businesses

    • Excellent interpersonal and communication skills with the ability to drive change effectively

    • A will to learn and grow through personal development

  • Web Developer - WD0061
    Closing Date: Mar 10, 2017
    Status: Open

    As part of the Bank’s technology team, the candidate will work closely with  business analysts and other operations teams maintaining  and developing the company’s websites, strengthening our brand and constantly improving/optimizing UI and UX across our various platforms, using best practices in software development.

    Duties and responsibilities

    • Maintaining/developing company websites
    • Creating site layout/user interfaces from design concepts using standard HTML/CSS practices
    • Executing all change requests and daily updates to the content and structure of our websites, including the administration of the company’s Content Management System and its daily updates
    • Working together with our marketing teams, building HTML templates and site mock-ups for various projects
    • Carrying out full quality checks on both pre and post production platforms
    • Other duties as may be determined from time to time by the Head of Online Platforms and Electronic Channels

    Required knowledge, skills and experience

    • Bachelor’s degree in Computer Science or related subject, or portfolio of work that demonstrates expected competence as a Web Developer
    • Working knowledge of ASP.NET MVC and C#
    • Working knowledge of relational databases, SQL
    • Solid front-end web development skills (HTML, CSS and CSS pre-processors, JavaScript)
    • Experience working with Source Code Control systems
    • Basic understanding of UX design principles
    • Strong communication and organisational skills
    • Attention to detail and quality control
    • Ability to work in a dynamic, highly collaborative environment
    • Knowledge in AngularJS and SQL Server will be considered an asset

How to apply

Please submit a detailed Curriculum Vitae (CV) and covering email to the attention of the HR Manager on jobs@medbank.com.mt including the vacancy title in subject by the closing date. All applications will be acknowledged and treated in strictest confidence. Late applications will not be considered.

Give us a call

(+356) 2557 4400

Mon – Fri 8:00am to 6:00pm
Sat 8:00am to 1:00pm

Send us an email

info@medbank.com.mt

Write to us

Mediterranean Bank plc
10, St. Barbara Bastion
Valletta VLT 1961 Malta